The material of this article was collected, edited, and arranged by Dave Pflueger in June 2016.
Patrol individuals are operational personnel and they provide basic security work and services within the community. Because they are often in public areas these individuals are the most visible and accessible for the everyday person. They monitor activities, record incidents they witness, investigate suspicious activities, detain individuals they have witness committing a crime, perform building and site inspections, and respond to calls for general assistance. When an incident happens, they could be one of the first ones on the scene. When they are, they encourage the public to move to safe places, secure the area, and preserve the site. Because they are in the public one of their greatest responsibilities is foster good relations between those who provide public safety and the community.
In addition to the basic work of a security guard, a Sergeant performs all the duties and responsibilities of a shift supervisor. They supervise individuals, perform basic managerial duties of their assigned unit, and provide initial leadership actions at incidents. Whether the Sergeant leads a large group or a small team, the position requires in-depth knowledge of the job and the ability to motivate individuals to meet expectations and goals.
In addition to the basic work of a security guard, a Lieutenant performs all the duties and responsibilities of an assistant program manager. In some organizations, there are two grades, sub/lower lieutenant and lieutenant. They are a bridge between operational personnel and management personnel. In many ways, the responsibilities of a Lieutenant are an expansion of those of a Sergeant.
In England, a police lieutenant is known as an inspector.
In addition to the basic work of a security guard, a Captain performs all the duties and responsibilities of a program manager. They oversee entire units or special projects. In many ways, the duties and responsibilities of a Captain are an expansion of those of a Lieutenant.
In England, a police captain is known as a chief inspector (three diamonds)
Above the level of Captain is the administration and executive branches. These are the Administrators of human resources, finances, marketing, risk management (legal), communication (especially electronic communications – IT), client procurement and retaining (sales).