25. Security Observation Patrol

partnership

For many years now, the Department of Justice and the International Association of Chiefs of Police have encouraged partnerships between local law enforcement and private security companies. Both believe that law enforcement and private security are stronger when they work together as partners. One area of possible partnership would be observation patrols. In some communities this could be an expansion of a current neighborhood observation patrol program and in other communities it would be an entirely new program.

Both city and county law enforcement departments have stated over and over again that they cannot be everywhere and observe what is happening in neighborhoods and business districts. From these concerns many departments have developed volunteer civilian neighborhood observation patrols. These civilian volunteers patrol areas, observe places of concern, and report suspicious or unlawful activity to an assigned law enforcement officer. Because their work requires dedication and is time consuming, it cannot be done by a private security guard, unless contracted to do so. Nonetheless, private security companies could participate in the patrol element of the program. In cities and counties that do not have neighborhood observation patrols private security companies could be an additional asset that uses an already existing set of eyes on the streets.

Private security guards that are assigned to vehicle patrols spend countless hours on the streets, driving from one client site to another. While they are commuting from one site to another they can be an extra set of eyes for local law enforcement. These individuals have been trained to observe and take notice of things outside of the norm and they have also been trained not to engage in activities, but instead report them. This makes them perfectly suited for observation patrols. With the proper form of communication, they can perform this service without taking time away from their regular duties and responsibilities.

Communication is the real devil in the details, because the security guard must be able to make the report while in route to the next client site without delay. If the communication between the security guard and law enforcement is cumbersome, it will slow down the security guard and cause an intolerable delay. Therefore, this kind of observation patrol will need a seamless line of communication between the security guards and the law enforcement community. While I personally believe that it would be better for the security guards to have a means to directly contact a member of the law enforcement community, I realize that the local 911 operations is most likely the preferred option for many.

When you call 911 the operator is going to be asking the kind of questions that will develop an initial report that will assist law enforcement to respond appropriately. However, this process is often too detailed and time consuming for a security guard who is simply calling to report suspicious activities and observations. Remember, time management is critical. Therefore, using a 911 operation as a call in center for a security observation patrol would require the phone operators to be oriented to receiving a report without developing it with details. With this in mind, a simple format that can be memorize by both the reporting security guard and the 911 operator would be the most prudent method.

Here is an example of a simple format. The 911 operator answers the phone and says, “what is the nature of your emergency (or similar words)?” The guard says, “security observation patrol.” The operator then would say, “identify yourself?” Then the guard says the name security company they work for and either their employee number or other company identification. An example of this would be, “acme security and I am security officer 123abc.” After the operator has processed this information, the operator says, “what are you reporting?” The guard will give a one sentence report. For an example, “A broken door window at John’s flower shop at 123 main street” or “a fight involving several individuals in the parking lot of big box store at the corner of east street and main street.” The guard ends the report with the words, “report submitted.” After the operator has processed the report, the operator says, “Thank you for the report, goodbye (or something similar).” As you can clearly see, time management is at the core of this format.
One might ask, why request an employee number? The reason is simple, some names are challenging to write and record. If someone has an uncommon name, it can be time consuming to record. Giving the name of the security company and the employee number (or other company identification) will be enough information for the law enforcement community to easily find the reporting security guard.

It would be a great benefit for the local law enforcement community to have security guards as a partner that provides an additional set of eyes in the neighborhoods through security observation patrols and it is the kind of partnership that the Department of Justice and the International Association of Chiefs of Police envision for the future of public safety. As for the private security companies, the general public tends to have a positive response to business that promotes their safety and well-being. So having their officer’s participate in security observation patrols would be good for their public image and could also be beneficial for them in other ways. In closing, this program would cost law enforcement nothing and the gain for law enforcement is an invaluable asset.

Written by Dave Pflueger August 26, 2016 (c) copyrighted by Pflueger. Dave is a former Correctional Chaplain of the Pierce County Sheriff’s Department and certified for mental health peer counseling.

24. Thoughts on Leadership

If your actions inspire others to dream more, learn more, do more, you are a leader.
John Quincy Adams
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Leadership is something that many want and once they receive it, they find it to be very uncomfortable. It is one of those positions in life that leave one exposed and without a place to hide. It is accepting responsibility of things that went wrong, even if you did not actually participate in it. Therefore, leadership by its very nature is unsettling and problematic.
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A leader is someone who does not ran away from the difficult decisions. When difficult decisions arise, a leader recognizes the weight they bring and seeks counsel from those who have wrestle with a similar matter. A leader knows that after all advice has been given and the facts reviewed, he/she will have to render the final word on the matter.
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On the desk of President Truman was a sign that read, “The buck stops here.” There are many people who attempt to pass responsibilities on to someone else and when things go bad they attempt to pass the blame onto someone else. For a leader, this kind of irresponsibility and dodging is unacceptable. A leader must recognize that they are responsible for everything that happens in their domain, even if they did not do it or say it. Every leader is responsible for the actions of those who they lead and they are accountable for every success and failure within their domain.
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A leader does not have the option of staying out of the business of those whom they lead. A leader understands that we are indeed our brother’s keeper. While a leader is careful not to get into every detail of an individual’s life, they do have a responsibility to be aware of things that can directly affect an individual’s work performance and safety of others. This awareness does not give a leader the privilege of being a counselor or a doctor, but instead a leader should use this awareness to offer information on social services and professional assistance when needed.
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Leadership requires an individual to be aware of their strengths and weakness. Meaning, a leader does not have the skills to perform every job within their domain, but the skills to perform the jobs they were trained to do. Leaders always get in trouble when they attempt to perform tasks they have not been trained to do. Therefore, a leader needs to know what they can do and know who can perform the skills they cannot. By avoiding “being all things to all skills” a leader shows the strength of their character and a willingness to depend on the skills of others.
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Jesus of Nazareth, a Jewish Rabbi, denounced authoritarianism and micro-management when he said, “Whoever wants to be a leader among you must be your servant, and whoever wants to be first among you must become your slave.” What he is promoting is a servant based form of leadership, a form of leadership that is in the services of others. Jesus practiced what he preached, in addition to his responsibilities as a leader he washed feet, cook food, and took time to listen to the intimate concerns of strangers.
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William Arthur Ward said, “Leadership is based on inspiration, not domination. On cooperation, not intimidation.” Today, a wise leader should avoid micro-management of their domain and adopt a form of leadership that is free of authoritarianism and domination. Because when someone closely observes and controls the work of those under his/her leadership it creates a strong boss environment and not a leadership environment. Tight control over others and the work environment is generally unhealthy and does not allow for subordinates to develop a broader understanding of their skills, confidence in expressing their opinions, and a general understanding that mistakes are learning opportunities. It is always a better choice, to choose to be a leader and not a boss.
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The difference between a boss and a leader: A boss says, “Go!” A leader says, “Let’s go!”
E.M. Kelly

Written by Dave Pflueger August 15, 2016 (c) copyrighted by Pflueger

23. Reality of Washington Services for the Disabled (1998)

WashingtonStateSeal

Out of the institutions and into a neighborhood near you. The Community Mental Health Act evolved out of the administration of President John F. Kennedy and was passed by the U.S. Congress in 1963. Not long after this act had been approved by the President and Congress American deinstitutionalization began in earnest. The care and support for those who were diagnosed with psychological and developmental disorders was now shifted from hospitals and other institutions to community based programs and natural support networks. The new institution would not be a physical building, but instead would be a network of community services, neighborhood programs, professional services, the extended family, and faith communities. Some of these would be supported by federal and state funding.
A couple of years later, medical care and services was added to the network of support for the disabled. In 1965 Medicaid was created by the Social Security Administration, which added Title XIX to the Social Security Act. This was a highly optimistic era the history of the United States, they truly believed the medication that would contain the symptoms of psychological impairments and allow these individuals to successfully manage their lives was very near development. Therefore, it seemed only logical to dismantle the old institutional system and await the soon to be delivered medication.

A good picture of this new reality in care and support of disabled individuals would be the halfway houses that existed from the middle of the 1960’s through the early 1980’s. Throughout this country halfway houses provided a way for disable individuals who were shifted from institutions to community based programs to live independently while participating in professional programs and integrating into neighborhoods. These group homes also allowed disabled individuals to live separately from family members while retaining a supportive community. Some of these individuals eventually moved into apartments owned by Housing Authority agencies or received approval for the H.U.D. Section Eight program and rented privately owned apartment. As a means of filling their days with meaningful activities, many of these individuals spent many hours at a neighborhood day treatment center of some kind and a few found the mental health club houses. There were also options for work for these individuals, shelter workshops and other work-based programs understood the personal benefits that an individual receives from a sense of contributing in a meaningful way. Fountain House of New York is a good example of the benefits of a work oriented day. Also during this period, the poor and disable had very little trouble finding health care, counseling services, and other professional services and programs. In time, some of these individuals developed the ability to move on to volunteering at a variety of agencies and programs in the private sector and a few evolved into traditional employment. Simply put, this period in history may not have been perfect – but it did provide a means in which disable individuals could benefit and have a purpose in their lives.
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A Direct Hit
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In the early 1980’s, President Reagan began the first stage of federal welfare reform. The President convinced Congress to change the concept of block grants and how the federal government would support social and health programs. Through these new kind of block grants the federal government delegated the responsibility for financing and administering domestic assistance programs to the states. A federal block grant was given to a state and the services in the state had to compete for a piece of the grant. Once a state spent the grant it ceased to spend or paid for things from its own budget. It also meant that states lowered the amount they were willing to reimburse professionals, this was done to save money in the state budgets and preserve block grants for services. Because of the financial limitations of these block grants many state social and health programs were either eliminated or seriously reduced. During the 1990’s President Clinton also enacted welfare reform and many programs that survived the Reagan reforms could not continue with the additional reforms under Clinton. The era of great optimism had come to an end and the awaited medication never arrived.
Throughout the 1980’s and the 1990’s, the U.S. Congress continually affirmed that the private sector and faith communities were better suited to offer social and welfare services. This conviction was more of a dream than a reality and therefore these reductions in government supported services seriously affected the lives of those living with disabilities, their families, and those who cared for them.

It was no secret that American deinstitutionalization was heavily dependent upon government funding and assistance. However, the political tide had shifted and the government reduced the funding for welfare and social programs with little consideration of what the impact would be on deinstitutionalization. The Community Mental Health Act remains the rule, but the serious reduction in the funding of those services and programs it relies on, has left American deinstitutionalization in an unhealthy and unpleasant state.
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What Happened to Professional Services?
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One of the dark realities of the welfare reforms during the 1980’s and the 1990’s was the serious reduction in reimbursements by the federal government to those who provide professional services to individuals with established physical, developmental, and psychological disabilities. Many people have asked me from time to time why have so many medical professionals and counseling services have stop offering services to Medicaid clients? The answer is painfully simple, the government reimbursement for services offered to a recipient of the Medicaid programs is seriously below the market rate.

This comes into view when you look at our urban societies which have become very, very professionally oriented and referring individuals to professional services is a standard practice by many people, faith communities, and other professional individuals. The downside to this practice is the fact that many health care providers and counseling agencies do not accept individuals because their primary benefactors are the Medicaid program and other state programs.
Within the human services community this has left many providers wondering how they were going to serve the disable and individuals of poverty within their agency. They want the best possible professional services for those whom they serve, but if it cannot be attained for any reason they are faced with the reality of having individuals in their care who cannot receive these professional services. This often means they must create natural support networks and other alternative means of providing support and care for individuals and this can be very challenging.

Another hardship has been added to the difficulties of providing services, it comes from the insurance agencies that provide liability coverage. Premiums for liability policies that cover private social programs and health care programs have become very costly budget item for many of these programs and yet without a liability policy many are simply not allowed to operate. The result of this has either been the termination of operations for some programs or a serious reduction in services toward those with psychological or developmental disabilities.
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Dual Diagnoses Realities
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Another nightmare in the health care field comes from of the separation of the mental health community and the developmental disability community by the State of Washington. For those who live in poverty and qualify for Medicaid, they must face the fact that government policy has separated these two groups.
What does this mean? If you have a developmental disability you can only be treated for your developmental impairments and if you have a psychological disability you can only receive treatment for your psychological impairment. If you have a developmental disability that also causes mental illness you would only be treated for the developmental disability. If you want the psychological impairment of the developmental disability treated you must pay for that service from your own resources, which the poor cannot. It goes without saying, this has caused a lot of creative diagnoses from medical professionals and has been the source of heartburn for many social workers.
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Support Groups
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Throughout the late twentieth century, many support groups were developed to serve disable individuals and their families. Unfortunately, all too often these support groups meet at times and places that are not always convenient for disabled individuals who are dependent on public transportation or have domestic responsibilities.
Support groups also have tendencies to choose times and places that reflect those individuals who started the support group (or continue it) and the group can strongly reflect the demographics of these individuals as well.
Many support groups make every attempt to take additional steps to ensure sensitivity between social, cultural, and economic backgrounds. However, others are not so careful about these key elements. Whenever a person feels like they do not fit into the group because of their income or culture the group has failed to be inclusive.
The key to any successful support group is center in one simple word, inclusive. Once again, if the support group becomes a group of peers from the same income class or social status – it has failed.
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Crises Centers and Hotlines
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The cartoonist Gary Larson foresaw the current crises in social services many years ago by drawing a cartoon of a building with a sign on it that said, “Crises Center,” and this building was floating down a river and about to go over a large waterfall, while being consumed by fire.
The crises centers (and help lines) are supposed to play a frontline role for individuals who are in immediate personal need. However, many of the contact persons at the crises centers are not trained to handle the poor who have seriously compromised mental health and are without a natural support network. Unfortunately, social workers and case workers are over worked and have more clients than they can reasonably manage, so it is often difficult for someone in crises to contact their assigned individual. This leads them to contact the crises centers and although the crises center answers the phone, it is not the appropriate place for them.
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Rural Life Coming Up Short
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In the State of Washington, it has always been difficult for rural areas and rural cities to recruit and keep qualified social and health workers and it is even more difficult to provide high quality services for those with developmental and psychological disabilities of all ages. Concerning rural school districts, regardless of the size of the community or town, rural special education programs of school districts also struggle to keep good special education teachers, psychologists, speech therapist, and occupational therapist.
There is a strong and positive side of living in rural communities, it is a slower pace of life, a stronger sense of community, a general tendency to help neighbors who are in need, and the lower cost of living (which can be far less than that of metro areas). All of which can be, without question, very beneficial for those living with psychological and developmental disabilities.
Unfortunately, with the major reduction in government social and health care programs many rural areas simply do not have the extended resources needed to provide the kind of privately funded professional services that are needed for disable individuals, especially for disable children. Another reality is the fact that many progressive treatment programs and many colleges and universities that focus on social and health studies and research are in the larger cities; therefore, there is more options for care and services in or near metropolitan areas.
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Domestic Violence Laws, a Great Idea Gone Bad
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Currently there is no greater example of the conflict between American deinstitutionalization and American society than that which is found in the current domestic violence laws. The advocates who are very passionate about domestic violence have created many laws to protect domestic partners and families from domestic abuse through someone’s need to use physical and psychological violence to control and dominate individuals. In their zeal to seek out justice and social reform, they created laws that do not allow for the consideration of an “established medical history” of developmental or psychological disabilities and the symptomatic aggression and violence that often comes with these disabilities. This lack of acknowledgement in the creation of law also creates conflicts between the basic concepts of the 1963 Community Mental Health Act and the anti-domestic violence community.
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Passing On
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Another hash reality for those who live with disabilities comes when their parents die. Often the siblings and cousins of the disabled individual often live in different cities, they are financially self-sufficient, and they have a strong sense of independence. Furthermore, these family members have no desire to participate in a natural support network. They want state social and health services to provide for their disable family member. However, as many of us know all too well the state has deinstitutionalized its programs, cut many social services, and therefore wants the families to care for their disable members through natural support networks. Sadly, this is yet another no-win circumstance for disable individuals.
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Back to the Future? Not Likely
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As it stands today, both the state and federal governments are not showing any desire to reinstate any of the former funding levels that once supported deinstitutionalization and provided appropriate social and health programs for disabled individuals living in poverty. Instead, the government believes that private business, non-profit organizations, and local faith communities should step forward and provide what the government once offered.
With the crippling reduction in so many public social and health services and the dysfunctional state of American deinstitutionalization – there is a real need to create natural support networks. If a disabled or impaired individual does not have a natural support network, they face serious difficulties and are often needlessly isolated. These often lead to a sense of disenfranchisement from society.
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Community
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In closing, considering the reductions in social services and the continuation of the Community Mental Health Act, I believe collective cultures that embrace recovery model concepts can give those who live with either a developmental or psychological disabilities a greater level of care, support, and enhanced lives. Through collectives cultures natural support networks can be developed for individuals so that they can have meaningful and productive lives.
People with disabilities and impairments truly desire to participate in life and want to be challenged by life (in a manner that they can handle). They want to feel like real people and enjoy the blessings that life can offer. But they will need a network that will provide on-going assistance and tolerance to achieve these goals and I believe that collective cultures is the best option for this.
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Written by Dave Pflueger in January of 1998 (c) copyrighted by Pflueger. Dave is state certified for peer counseling and a past member of the Rehabilitation Counsel (DSHS-DVR).